y9game Terms & Conditions

1. Acceptance of Terms

By accessing, registering on, or using the y9game platform (the "Platform"), you ("Player," "User," or "you") acknowledge that you have read, understood, and agree to be bound by these Terms & Conditions ("Terms"), together with our Privacy Policy and Responsible Gaming Policy, all of which are incorporated herein by reference.

These Terms apply to all services offered by y9game, including but not limited to online casino games, live dealer tables, slot games, bingo rooms, and all associated account, payment, and support services. Your continued use of the Platform following any amendment to these Terms constitutes your acceptance of the revised Terms.

2. Eligibility

To register and use y9game, you must satisfy all of the following eligibility requirements at all times:

• You must be at least 21 years of age, as required under PAGCOR regulations governing online gaming in the Philippines.
• You must be a natural person with full legal capacity to enter into binding contracts under Philippine law.
• You must not be a resident of, or accessing the Platform from, any jurisdiction where online gambling is prohibited by applicable law.
• You must not be a current employee, contractor, director, or officer of y9game, or an immediate family member of such a person.
• You must not have been previously excluded or self-excluded from the Platform.
• You must not be acting on behalf of another person or entity when registering or placing wagers.

y9game reserves the right to request documentary proof of age and identity at any time. Accounts found to belong to persons under 21 years of age will be immediately suspended, and any funds or winnings in such accounts may be forfeited in accordance with applicable regulations.

3. Account Registration

Each player may hold only one (1) active account on y9game. The creation of duplicate, multiple, or fraudulent accounts is strictly prohibited and will result in immediate suspension of all associated accounts and forfeiture of any balances therein.

When registering, you agree to provide accurate, current, and complete information, including your full legal name, date of birth, Philippine mobile number, and a valid email address. You are responsible for maintaining the accuracy of your account information and must update it promptly if any details change.

You are solely responsible for maintaining the confidentiality of your account credentials, including your password and any one-time passwords (OTPs) sent to your registered mobile number. y9game will not be liable for any loss or damage arising from unauthorized access to your account resulting from your failure to safeguard your credentials.

y9game reserves the right to refuse registration, suspend, or close any account at its sole discretion, including where it suspects fraudulent activity, identity misrepresentation, or violation of these Terms.

4. Deposits & Withdrawals

All transactions on y9game are conducted in Philippine Peso (PHP / ₱). The Platform supports deposits and withdrawals via GCash, PayMaya, BPI, BDO, Metrobank, and other payment methods as may be made available from time to time.

• Minimum Deposit: ₱100 per transaction, unless otherwise specified for a particular payment method.
• Withdrawal Processing: GCash and PayMaya withdrawals are typically processed within minutes of approval. Bank transfers (BPI, BDO, Metrobank) are processed within the same Philippine business day, subject to the receiving bank's processing times.
• Verification: y9game may require identity verification (KYC) before processing withdrawal requests. You agree to provide all requested documentation promptly.
• Currency: All deposits, wagers, winnings, and withdrawals are denominated in Philippine Peso. No currency conversion is applied to PHP transactions.
• Fees: y9game does not charge transaction fees on standard deposits or withdrawals. However, your payment provider may apply their own fees, for which y9game bears no responsibility.

y9game reserves the right to delay or withhold withdrawal processing pending completion of identity verification, investigation of suspected fraud, or compliance with applicable anti-money laundering (AML) obligations.

5. Bonuses & Promotions

y9game offers various bonuses and promotional offers to eligible players, including welcome deposit bonuses, reload bonuses, free spins, and cashback promotions. All bonuses are subject to the following general conditions, as well as any specific terms communicated at the time the bonus is offered:

• Wagering Requirements: Bonuses are subject to wagering requirements before any associated winnings may be withdrawn. The applicable wagering multiplier will be stated in the specific bonus terms.
• Eligibility: Bonuses are available to eligible players only. y9game reserves the right to exclude any player from a promotion at its discretion.
• One Bonus at a Time: Unless otherwise stated, only one bonus may be active on your account at any given time.
• Expiry: Bonuses and associated free spins expire within the period stated in the specific bonus terms. Expired bonuses and any winnings derived from them will be forfeited.
• Abuse: y9game reserves the right to void bonuses and withhold associated winnings where it determines that a player has engaged in bonus abuse, including but not limited to the use of multiple accounts, collusion, or exploitation of software errors.

6. Gameplay Rules

All games available on y9game are governed by their individual game rules, which are accessible within each game interface. In the event of any conflict between individual game rules and these Terms, these Terms shall prevail.

y9game uses certified Random Number Generator (RNG) technology for all non-live games. Live dealer games are conducted by real dealers in real time and are subject to the rules of the respective game as displayed in the live game interface.

In the event of a technical malfunction, disconnection, or system error during gameplay, y9game reserves the right to void the affected round and return the wager to the player's account. y9game's decision on disputed game outcomes is final, subject to the formal dispute resolution process described below.

Players are responsible for ensuring they have a stable internet connection before commencing play. y9game is not liable for losses resulting from disconnection or technical issues on the player's end.

7. Responsible Gaming

y9game is committed to promoting responsible gambling. The Platform provides the following tools to help players manage their gaming activity, all accessible from the account dashboard:

• Deposit Limits: Set daily, weekly, or monthly deposit limits on your account.
• Loss Limits: Set limits on the amount you are willing to lose within a defined period.
• Session Time Limits: Set reminders or hard limits on the duration of your gaming sessions.
• Cool-Off Period: Temporarily suspend your account for a defined period (24 hours to 6 weeks).
• Self-Exclusion: Permanently or indefinitely exclude yourself from the Platform. Self-exclusion requests are processed within 24 hours and cannot be reversed during the exclusion period.

If you believe you or someone you know may have a gambling problem, we encourage you to seek help. y9game supports the responsible gaming initiatives of PAGCOR and encourages players to visit the y9game Responsible Gaming page for further resources and guidance.

8. Prohibited Conduct

The following conduct is strictly prohibited on y9game and may result in immediate account suspension, forfeiture of funds, and referral to relevant authorities:

• Registering more than one account or using another person's account.
• Providing false, misleading, or fraudulent information during registration or verification.
• Using the Platform for money laundering, fraud, or any other illegal purpose.
• Exploiting software bugs, errors, or vulnerabilities to gain an unfair advantage.
• Using automated software, bots, scripts, or artificial intelligence tools to interact with the Platform.
• Colluding with other players or third parties to manipulate game outcomes.
• Engaging in chargebacks or reversals of legitimate deposits.
• Accessing the Platform from a jurisdiction where online gambling is prohibited.
• Allowing any person under 21 years of age to access your account.

9. Intellectual Property

All content on the y9game Platform, including but not limited to software, game content, graphics, logos, trademarks, text, and user interface elements, is the exclusive property of y9game or its licensors and is protected by applicable intellectual property laws. You are granted a limited, non-exclusive, non-transferable, revocable licence to access and use the Platform solely for personal, non-commercial entertainment purposes. You may not copy, reproduce, distribute, modify, or create derivative works from any Platform content without the prior written consent of y9game.

10. Limitation of Liability

To the maximum extent permitted by applicable Philippine law, y9game, its directors, officers, employees, and agents shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising out of or in connection with your use of the Platform, including but not limited to loss of profits, loss of data, or loss of goodwill.

y9game's total aggregate liability to any player in connection with these Terms or the Platform shall not exceed the total amount deposited by that player in the twelve (12) months preceding the event giving rise to the claim.

Nothing in these Terms shall limit y9game's liability for death or personal injury caused by its negligence, fraud, or any other liability that cannot be excluded under applicable law.

11. Privacy

y9game collects, processes, and stores your personal data in accordance with its Privacy Policy, which is incorporated into these Terms by reference. By using the Platform, you consent to the collection and processing of your personal data as described in the Privacy Policy. y9game complies with applicable Philippine data privacy laws, including the Data Privacy Act of 2012 (Republic Act No. 10173).

12. Termination

y9game reserves the right to suspend or terminate your account and access to the Platform at any time, with or without notice, for any reason, including but not limited to breach of these Terms, suspected fraud, or regulatory requirements. Upon termination, any real-money balance remaining in your account (net of any bonuses subject to forfeiture) will be returned to you via your registered payment method, subject to completion of any outstanding verification requirements.

You may close your account at any time by contacting y9game support. Account closure requests are processed within five (5) Philippine business days.

13. Governing Law

These Terms shall be governed by and construed in accordance with the laws of the Republic of the Philippines. Any dispute arising out of or in connection with these Terms or the Platform shall be subject to the exclusive jurisdiction of the competent courts of the Philippines, without prejudice to y9game's right to seek injunctive or other equitable relief in any jurisdiction.

y9game operates in compliance with the regulatory framework for online gaming in the Philippines, with PAGCOR as the relevant governing authority for licensed online gaming platforms serving Filipino players.

14. Amendments

y9game reserves the right to amend, update, or replace these Terms at any time. Where changes are material, y9game will provide reasonable notice to registered players via email or an in-platform notification. The date of the most recent revision is indicated at the top of this page. Your continued use of the Platform following the effective date of any amendment constitutes your acceptance of the revised Terms. If you do not agree to the amended Terms, you must cease using the Platform and may request account closure as described in Section 12.

15. Contact

If you have any questions, concerns, or complaints regarding these Terms & Conditions, please contact the y9game support team. Our support staff operate on Philippine Standard Time (PST) and are available 24 hours a day, 7 days a week.

Email: [email protected]

For responsible gaming concerns, please visit our Responsible Gaming page. For general information about the Platform, visit our About Us page.