Your privacy matters to us. This Privacy Policy explains exactly what personal data y9game collects, why we collect it, how we use it, and the rights you have as a player under Philippine law.
Your Data, Your Rights: y9game is committed to protecting the personal information of every Filipino player on our platform. This policy is written in compliance with the Data Privacy Act of 2012 (Republic Act No. 10173) and its Implementing Rules and Regulations. We do not sell your personal data to third parties.
This Privacy Policy ("Policy") describes how y9game ("we," "us," or "our") collects, processes, stores, and protects the personal information of users ("Player," "you," or "your") who access or use the y9game online gaming platform, including all associated websites, mobile interfaces, and support channels (collectively, the "Platform").
By registering an account on y9game or otherwise using the Platform, you acknowledge that you have read and understood this Policy and consent to the collection and processing of your personal data as described herein. If you do not agree with this Policy, you must not use the Platform.
This Policy should be read together with the y9game Terms & Conditions and Responsible Gaming Policy, both of which are incorporated by reference.
y9game acts as the data controller for all personal information collected through the Platform. As data controller, y9game determines the purposes and means of processing your personal data and is responsible for ensuring that such processing complies with applicable Philippine data privacy laws.
For all data privacy inquiries, requests, and complaints, you may contact our designated Data Protection Officer (DPO) at the contact details provided in Section 14 of this Policy.
y9game collects personal data through several channels, including account registration, platform usage, payment transactions, and customer support interactions. The categories of personal data we collect include:
| Category | Examples | When Collected |
|---|---|---|
| Identity Data | Full legal name, date of birth, government-issued ID number, selfie/photo for KYC | Registration & KYC verification |
| Contact Data | Email address, Philippine mobile number, residential address | Registration & account updates |
| Financial Data | GCash number, PayMaya account, BPI/BDO/Metrobank account details, transaction history | Deposits & withdrawals |
| Technical Data | IP address, device type, browser type, operating system, session logs | Platform access & usage |
| Usage Data | Games played, wager amounts, session duration, bonus usage, login timestamps | Ongoing platform use |
| Communications Data | Live chat transcripts, support ticket content, email correspondence | Customer support interactions |
| Preference Data | Marketing preferences, responsible gaming settings, notification preferences | Account settings & opt-ins |
We collect only the personal data that is necessary for the purposes described in this Policy. We do not collect sensitive personal information beyond what is required for identity verification and regulatory compliance.
y9game processes your personal data for the following purposes:
Under the Data Privacy Act of 2012 and its Implementing Rules and Regulations, y9game processes your personal data on the following legal bases:
y9game does not sell, rent, or trade your personal data to third parties for their own marketing purposes. We may share your personal data with the following categories of recipients, strictly on a need-to-know basis:
All third parties with whom y9game shares personal data are required to process such data in accordance with applicable Philippine privacy laws and are prohibited from using it for any purpose other than that for which it was shared.
y9game uses cookies and similar tracking technologies to operate the Platform, remember your preferences, and analyze usage patterns. The types of cookies we use include:
You can manage your cookie preferences through your browser settings or the y9game cookie preference center accessible from the Platform footer. Disabling certain cookies may affect the functionality of the Platform.
y9game retains your personal data for as long as necessary to fulfill the purposes described in this Policy, or as required by applicable law. The following general retention periods apply:
Upon expiry of the applicable retention period, personal data is securely deleted or anonymized in accordance with y9game's data disposal procedures.
y9game implements industry-standard technical and organizational security measures to protect your personal data against unauthorized access, disclosure, alteration, or destruction. These measures include:
In the event of a personal data breach that is likely to result in a risk to your rights and freedoms, y9game will notify the National Privacy Commission (NPC) within seventy-two (72) hours of becoming aware of the breach, and will notify affected players without undue delay, in accordance with the Data Privacy Act of 2012.
As a data subject under the Data Privacy Act of 2012, you have the following rights with respect to your personal data held by y9game:
To exercise any of the above rights, please contact our Data Protection Officer using the details in Section 14. We will respond to all verified requests within thirty (30) days, in accordance with NPC guidelines.
The y9game Platform is strictly intended for persons aged 21 years and above, in accordance with PAGCOR regulations governing online gaming in the Philippines. y9game does not knowingly collect personal data from persons under 21 years of age. If we become aware that personal data has been collected from a person under 21, we will immediately close the associated account, delete the data, and forfeit any associated balances in accordance with our Terms & Conditions.
If you believe a minor has registered on the y9game Platform, please contact our support team immediately so that we can take appropriate action.
y9game primarily processes and stores personal data within the Philippines. Where it is necessary to transfer personal data to service providers or partners located outside the Philippines (for example, international game software providers or cloud infrastructure vendors), y9game ensures that such transfers are subject to appropriate safeguards, including contractual data protection clauses that provide a level of protection equivalent to that required under Philippine law.
y9game will not transfer your personal data to any jurisdiction that does not provide an adequate level of data protection without first obtaining your consent or implementing appropriate contractual safeguards.
y9game reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, applicable law, or regulatory requirements. The date of the most recent revision is indicated at the top of this page. Where changes are material, we will notify registered players via email or an in-platform notification prior to the changes taking effect. Your continued use of the Platform following the effective date of any amendment constitutes your acceptance of the revised Policy.
For all data privacy inquiries, access requests, rectification requests, or complaints, please contact the y9game Data Protection Officer:
Email: [email protected]
Our DPO will acknowledge your request within three (3) Philippine business days and provide a substantive response within thirty (30) days. If you are not satisfied with our response, you have the right to escalate your complaint to the National Privacy Commission (NPC) of the Philippines.
For general support inquiries, contact: [email protected]
Beyond the legal language, here is what our Privacy Policy means for you as a y9game player in plain terms.
y9game does not sell, rent, or trade your personal information to third-party marketers. Your data is used only to operate your account and comply with PAGCOR regulations.
All data transmitted between your device and y9game is protected by SSL/TLS encryption. Sensitive data at rest — including your financial details — is encrypted using industry-standard protocols.
y9game fully complies with the Philippine Data Privacy Act of 2012 (Republic Act No. 10173). A dedicated Data Protection Officer oversees all privacy matters on the Platform.
We collect only what is necessary. No unnecessary sensitive data is gathered. KYC documents are collected solely for age verification (21+) and regulatory compliance — nothing more.
Access, correct, or request deletion of your personal data at any time. Opt out of marketing communications instantly from your account settings. Your rights are real and enforceable.
In the unlikely event of a data breach, y9game will notify the NPC within 72 hours and inform affected players promptly — as required by Philippine law and our own commitment to transparency.
Now that you know how y9game protects your personal data, play with full confidence. Register today, deposit via GCash or PayMaya, and enjoy premium online gaming — safely and securely. Must be 21 years or older.
🔞 21+ only | 🇵🇭 PAGCOR regulated | 🔒 SSL secured | RA 10173 compliant